Customers have come to expect a level of personal service from companies that is the digital version of a 24/7 concierge. Think Netflix, Amazon, and Spotify, all companies that have set the bar for personalized, instantaneously responsive, and increasingly predictive real-time service across all points of contact with companies.
Read more here: https://www.velmie.com/post/how-to-personalize-digital-experiences-in-finance
CATEGORY: Business Intelligence and fintech
DATE: May 2021